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Thu, 02nd Apr 2009 | StevieP | Created on: visionarydictionary.com | 3,340 Views, 1 Nod, 1 Vote.

Telephone Agents. (2015)

In 2015, if it isn't already happening now. When you think you are talking to somebody on a help line it will actually be a computer on the other end. This Will Happen.

                


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Sat, 13th Jun 2009
@radiosw, I've also worked briefly at a call center (mostly doing the tech end, but covering once in a while to get the feel). It's very wise to try to keep in mind whom you're talking to in call centers. I'm not sure what circle of Dantes Inferno we're talking, but I think it's fairly close to the center. Being polite and understand gets a lot of credit, a bit like talking to the DMV - these are poor bastards being continually abused day in and day out for a living and being courteous, polite and patient will often yield untold options you weren't presented with at first when you were just the next a$$ they had to be yelled at for their next $5/hour.
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Sat, 13th Jun 2009
I'm kind of with LadyV - I don't like talking to humans in that context. My wife even orders pizza so I don't have to (she's sweet that way). Online systems are better anyway though. I don't see a particular reason to have a computer play back instructions to me or have some dude in India read out loud to me - I'm totally capable of reading as long as the instructions are provided. There are a lot of tricks to get by them supposing you do want a human as well as listings of human-answered numbers online. Hitting 0 continually does work sometimes, as does hitting anything not on the menu presented at random or just waiting. It'll usually be faster to navigate to the more reasonable option though, otherwise there may be a few transfers. For complicated matters it's also sometimes possible to stack up a lot of levels, making sure to get transferred somewhere asap when with a human. This usually trips "strange and unusual" and gets someone with a clue to take care of it.
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Thu, 02nd Apr 2009
I actually like automated systems as I'm very uncomfortable talking on the phone. I don't really know why. Face to face I have all the confindence in the world and could talk to anyone about anything. Put me on a phone and it's all 'blah blah blah drivel drivel stammer stutter blah blah'!!
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Thu, 02nd Apr 2009
Having worked in a call centre I am always careful in what I say to them as I know people used to be put into a loop on the system for the computer to call them back!
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Thu, 02nd Apr 2009
If you don't answer any prompts at all you do eventually get put through to a human!
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Thu, 02nd Apr 2009
hmmm hate computer based call centres before you get to a real person
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Thu, 02nd Apr 2009
hmmmm
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Thu, 02nd Apr 2009
This happened to me today...ish. I realised quite quickly that it was not actually a lady but I had a moment. 'She' did not understand my English accent and kept repeating the question. I think this will get so good that you are right, we wont even realise we are not talking to 'someone'
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Thu, 02nd Apr 2009
Please Denny and SW, do not use comments on this to flirt, I would like to read some serious thoughts.
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